ck45 Privacy Policy

1. Introduction

Welcome to ck45, Bangladesh's trusted online casino and sports betting platform. We respect your right to privacy and are fully committed to protecting any personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, and how we use, store, and protect it in accordance with internationally recognized data protection standards.

This policy applies to all users who access ck45 through our website or any related digital channels. By using the ck45 platform, you consent to the data practices described in this document. If you do not agree with this policy, please discontinue use of our services. Players must be 21 years or older to register and use ck45.

2. Information We Collect

To provide a safe, personalised, and compliant gaming experience, ck45 collects the following categories of information from its users:

• Personal identification data: full name, date of birth, nationality, and government-issued ID documents required for account verification (KYC).
• Contact information: email address, phone number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere).
• Financial data: deposit and withdrawal transaction history, preferred payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, etc.), and wallet references — no full card numbers are stored.
• Technical data: IP address, device type, operating system, browser information, session duration, and in-game activity logs used to ensure platform security and fair play.
• Communication data: messages, emails, and support chat transcripts exchanged between you and the ck45 support team.

We collect only the minimum information necessary to operate our services, comply with legal requirements, and maintain a secure environment for all players on our platform.

3. How We Use Your Information

The information collected by ck45 is used strictly for the following purposes and no others:

• Account creation, identity verification, and ongoing account management including password resets and security alerts.
• Processing deposits and withdrawals through your chosen payment method such as bKash, Nagad, or Rocket, and resolving any related financial disputes.
• Delivering customer support, responding to queries, and resolving complaints through our 24/7 live chat and email support channels.
• Preventing and detecting fraud, money laundering, underage gambling, and other prohibited activities as required by responsible gaming standards.
• Sending transactional notifications, account alerts, and — where you have opted in — promotional communications about ck45 bonuses, cricket betting events, and new game releases.

4. Cookies and Tracking Technologies

ck45 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files placed on your device that help us recognise you when you return, remember your preferences, and analyse how users interact with our site. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to deliver a seamless gaming experience.

You can control or disable cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of the ck45 platform and some features may not work as intended. By continuing to use our website after being notified of our cookie usage, you consent to our use of cookies as described in this policy.

5. Sharing of Information

ck45 does not sell, rent, or trade your personal information to third parties. We may share your information in limited, specific circumstances only:

• Payment processors and financial service providers: to facilitate secure deposits and withdrawals via bKash, Nagad, Rocket, Visa, Mastercard, and other approved payment partners. These providers are contractually bound to protect your data.
• Technology and platform service providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive limited session data necessary to deliver their games — no personal identification data is shared beyond what is required.
• Legal and regulatory compliance: where required by applicable law, court order, or a legitimate government authority, ck45 may disclose user information to comply with its legal obligations. We will always endeavour to inform you of any such disclosure unless prohibited from doing so by law.

In all cases, any third party that receives your data is required to handle it in accordance with strict confidentiality and data protection obligations. We do not permit third parties to use your personal data for their own marketing or commercial purposes.

6. Data Retention

ck45 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the reason it was collected.

Account data is typically retained for the duration of your active membership plus a reasonable period thereafter as required by applicable regulations. When your data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you personally.

7. Security of Your Data

The security of your personal data is a top priority at ck45. We implement a range of technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data in transit, firewalled server environments, two-factor authentication options for player accounts, and regular internal security audits.

While we take every reasonable step to protect your data, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that poses a risk to your rights, ck45 will notify affected users promptly and take all necessary steps to contain and remediate the incident. We encourage you to use a strong, unique password for your ck45 account and to never share your login credentials with anyone.

8. Your Rights

As a user of the ck45 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data ck45 holds about you at any time. We will respond to verified access requests within a reasonable timeframe.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right of erasure: in certain circumstances, you may request the deletion of your personal data. This right is subject to our legal obligations to retain data for regulatory or fraud-prevention purposes.
• Right to withdraw consent: where processing of your data is based on your consent (for example, marketing communications), you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

We are committed to resolving all data-related requests and complaints promptly and fairly. If you are not satisfied with our response, you have the right to seek further recourse through applicable legal channels.

9. Third-Party Services

The ck45 platform integrates games and services from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming, as well as payment processors such as bKash and Nagad. These third parties operate under their own privacy policies and terms of service. ck45 is not responsible for the data practices of these external providers and recommends that you review their individual privacy policies.

Our website does not contain links to external websites. Any integration with third-party game content or payment rails is handled internally through our platform's secure API connections, and no user is redirected to an external site during the course of normal gameplay or transactions on ck45.

10. Children's Privacy

ck45 is strictly an adult platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. All users are required to confirm their age during the registration process, and we conduct identity verification (KYC) checks to ensure compliance. If we become aware that personal data has been collected from a person under the age of 21 without appropriate consent, we will take immediate steps to delete that data from our records. If you believe that a minor may have accessed our platform, please contact us immediately at [email protected] so we can investigate and act accordingly.

11. Changes to This Policy

ck45 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other operational reason. When we make changes, we will update the effective date displayed at the top of this page. For significant changes, we will endeavour to notify active users via email or a prominent notice on the platform before the change takes effect.

Your continued use of ck45 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you object to any changes, you should discontinue your use of the platform and contact our support team to discuss your account options.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which ck45 handles your personal data, please do not hesitate to get in touch with our dedicated privacy and support team. We are available around the clock to assist you and take all data-related matters seriously.

You can reach our support team at any time by emailing [email protected]. Our average response time is under 2 minutes via live chat, which is available 24/7 directly inside the ck45 platform. We are committed to resolving all privacy-related enquiries promptly, professionally, and in strict confidence.